WHAT’S THE BEEF WITH CUSTOMER SERVICE?!?!

I’m writing this post today from a personal experience that I recently had with a company. I’m not going to release their name, but I will say this, ” They are well known in the industry.”

Okay, so here is the skinny… I recently purchased a disk combo from the companies website, knowing that I had a previous issue of not receiving what I purchased in the time frame that they promised. Well I thought that if I gave it another shot, it would of been different. Being that I was purchasing something different. I truly believed in second chances.

I went through with the purchase, I got the confirmation of wen the package was going to be delivered. Okay, so far so good I thought. I finally received the package as promised. When I went to view what was in the envelope, well nothing was inside. I quickly contacted the post office thinking that it could of fallen out or something because the package was opened. Come to find out, when the postmaster inspected the package, she said it was never sealed. She instructed me to contact the company to get the issue resolved.

At this point my elevator went straight down to the basement floor because I knew from earlier dealings it was complicated to get a response from this particular company. I returned to the website where  purchased the product and sent an email explaining what I have bought. I should of copied the email to keep a paper trail ( in so many words ). At the same time a filed a complaint with my bank, so that they could handle the situation on their end also, in case I would encounter a problem of no one contacting me to resole the issue.

Later that evening I received an email from the company. The email addressed something I already knew. One of the products was a preordered product, which I knew that before adding it to my cart. They never addressed the other product that I bought, and the fact that the envelope was empty. I replied back explaining that I knew of the preordered product, but I never received the other product and that the envelope was empty. They later responded that I wasn’t making any sense.

To sum it all up, I received a refund from the company and I was satisfied with the results. I believe that they would of keep going in circles, instead of trying to investigate what went wrong. The way that I was treated during this ordeal, I would never do business with them again.

As a business owner doing business with the public, you have to be careful of how you treat people/customers. Especially if your main advertisement is word of mouth. I others words people can make your business or break your business.

I included the conversation from the emails between me and the company below. I wished that I had the initial email that sparked the whole sequence of events.

Okay I sent the company an email that I bought the combo package of two DVD(s) Part 1 & Part 2. Which Part 2 was a preorder product ( which I already knew ). I went on to explain that all I got was an empty envelope with no DVD(s), not even the Part 1, which was not a preordered product. I don’t know how this conversation went left, but I believed I explained the issue pretty well..

The Conversation…..

Them: Are you aware the audio Part 2 is preorder and it states that in the description. I’ve attach the description in this email.

Me: Yes, I did read that before I placed the order.. My issue is that I didn’t receive Part 1 in the mail.. All I got was an empty envelope..

Them: You order part 2 your not making any sense !

End Of Conversation