I am not going to say that I am not GUILTY of OVER BOOKING CLIENTS. We as stylist, no scratch that, we as PROFESSIONALS need to be aware of our TIME and how we are booking our clients.
We can sit here and say that we are running a business, and not be aware of how we are treating or even valuing our clients time. We might not see it this way, but this brings down the VALUE of the service we are providing. We charge a certain amount of money for our services, and when the client comes in, we have eight to nine heads in front of them, or a service that takes awhile to do.
Granted things do happen, that will put us behind. If you notice that you are running behind, please notify the client at least 30-45 minutes before they arrive. Give them a heads up, let them know that your running behind. You don’t have to give a reason to why your behind. Also give them the option to reschedule their appointment. You can offer a discount for on their next appointment.If they opt out of rescheduling and want to come anyway, at least they will know that they will be waiting for awhile.
Somethings you may consider if and when this happens is asking one of the other stylist to help you out, if they are not busy. Hire an assistant to help you on your busy days. Allow sometime between each service. Being on time for your appointments. Require your clients to notify you when they are going to be late. Give a grace period for clients, allow a certain amount of time to be late or they would have to reschedule. Even if they call and let you know. By you or the client being late, will put your whole day off track. We have to be respectable of TIME.
It’s just like eating at a restaurant. When the service is not up to par, we look for a discount, or complain that we are paying all this money and we waiting for a long time. Usually we would go back to the restaurant with the last experience we had on our mind. If the same incident happens again, would you return back? Or would you refer anyone their without warning them of your experience?
Our service and time has to match our prices. Who wants to pay increased prices, if the service doesn’t match?
Q: What are some of your thoughts?
everythingbeauty411 